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Lunch n' Learn: Writing for, talking to, and designing with vulnerable users

Every month we have fun and informative “bite sized” presentations to add some inspiration to your lunch break.  These virtual events allow us to partner with amazing speakers, community groups and organizations to share their insights and hot takes on a variety of topics impacting our industry. 

Join us at the end of every month for Lunch n' Learn.

Ally Tutkaluk

A multi-faceted approach is key when creating digital products for users who may be in a vulnerable, sensitive, or distressed state. Adopting an approach to copy, design, and testing that considers the unique needs of your main user group not only enhances their experiences, but improves the product for everyone.

From user interviews, to copywriting, to IA decisions, to testing - Ally will cover tools and tips for how you can ensure vulnerable users needs’ are considered at every stage of the digital design process.

Speaker Bio

Ally has worked in digital experience in the higher education, FMCG, and not-for-profit industries for over 14 years, most recently at Australian healthcare charity Lives Lived Well. She’s passionate about working with users to create data-driven, meaningful and valuable digital content and navigation pathways. She lives in Brisbane and also teaches Design Thinking at the Queensland University of Technology.

Grab your lunch, invite your colleagues and we hope to see you at our next Lunch n’ Learn 🌮🍕🥪

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1 min read

Lunch n' Learn: Integrating Self-Leadership & Well-being into Our Design Practice

Every month we have fun and informative “bite sized” presentations to add some inspiration to your lunch break.  These virtual events allow us to partner with amazing speakers, community groups and organizations to share their insights and hot takes on a variety of topics impacting our industry. 

Join us at the end of every month for Lunch n' Learn.

Susanna Carman

The world is growing increasingly volatile and uncertain. Design practitioners working during these times are tasked with bringing skills and professional expertise to help solve complex customer and internal-facing challenges. However, many of us are operating in professional contexts that are resistant to change, struggle to understand what we do, or are unable to fully embrace the value we have to offer. Trying to do ‘good’ work in these conditions can be isolating, frustrating and anxiety producing. In order to sustain our capacity for impact, now is the time to invest in integrating our own well-being into our design practice.

Design Leadership & Learning specialist, Susanna Carman, returns to offer 60-minutes of sanctuary for those who would like to explore the questions:

  • What does it take for us and our practice to BE well?
  • What’s the relationship between well-being, self-leadership & impact?

Susanna will present and share restorative practices that deepen understanding, enhance capacity for self-care, and reframe the quality of impact we can have with others in our professional roles.

Speaker Bio

Susanna Carman is a Strategic Designer and research-practitioner who helps people solve complex problems, the types of problems that have to do with services, systems and human interactions. Specializing in design, leadership and learning, Susanna brings a high value toolkit and herself as Thinking Partner to design leadership and change practitioners who are tasked with delivering sustainable solutions amidst disruptive conditions. 

Susanna holds a Masters of Design Futures degree from RMIT University, and has over a decade of combined experience delivering business performance, cultural alignment and leadership development outcomes to the education, health, community development and financial services sectors. She is also the founder and host of Transition Leadership Lab, a 9-week learning lab for design, leadership and change practitioners who already have a sophisticated set of tools and mindsets, but still feel these are insufficient to meet the challenge of leading change in a rapidly transforming world.

Grab your lunch, invite your colleagues and we hope to see you at our next Lunch n' Learn 🌮🍕🥪

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1 min read

Lunch n' Learn: Using categorisation systems to choose your best IA approach

Every month we have fun and informative “bite sized” presentations to add some inspiration to your lunch break.  These virtual events allow us to partner with amazing speakers, community groups and organizations to share their insights and hot takes on a variety of topics impacting our industry. 

Join us at the end of every month for Lunch n' Learn.

Elle Geraghty

We all know that testing your IA is essential to create a functioning user experience.

But prior to testing, what is the best way to decide between multiple possible IA approaches?

For Elle Geraghty, the answer is a thorough understanding of potential categorisation options that can be matched to your business and user needs.

Speaker Bio

Elle Geraghty is a consultant content strategist from Sydney, Australia who specialises in large website redesign. 

Over the past 15 years, she has worked with Qantas, Atlassian, the Australian Museum, Virgin Mobile Australia and all levels of the Australian government.

Elle also teaches and coaches content strategy and information architecture.... and through all this work she has developed a great IA categorisation system which she will share with you today.

Connect with Elle on:

Linkedin

Instagram

Twitter

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1 min read

Lunch n' Learn: Conscious design leadership - how to navigate tension without losing your cool

Every month we have fun and informative “bite sized” presentations to add some inspiration to your lunch break.  These virtual events allow us to partner with amazing speakers, community groups and organizations to share their insights and hot takes on a variety of topics impacting our industry. 

Join us at the end of every month for Lunch n' Learn.

Jodine Stodart

Many of us choose human centred design because we see it as an opportunity to have a positive impact on people's lives through the products and services we help create. Satisfying a need in us to do something good. Sometimes those good intentions can be thwarted by the many business and technical challenges that get in the way of delivering the product or service the way we originally intended it. 

What if we are able to see the normal challenges of every design project and the relationships and tensions involved, as serving us and shaping us, to be better people? This is the essence of conscious design leadership.

In this lunch and learn, find out what Conscious Design Leadership is and isn't, learn about the 'three lines of work', a key framework from regenerative design theory, and come away with some guides to practicing conscious leadership every day.

Speaker Bio

Currently in the role of Service Design Director at BNZ, Jodine also offers coaching and consulting services across a range of disciplines - UX research, service design and leadership through her business Fireside Consulting. Jodine is the cofounder of UXCONNECT, a monthly meet up online for leading designers and researchers in Aotearoa.

View Jodine's slides here

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1 min read

Live training: Dive head first into card sort analysis

Your cards have been sorted, and now you have lots of amazing data and insight to help improve your information architecture. So how do you interpret the results? 

Never fear, our product ninjas Alex and Aidan are here to help. In our latest live training session they take you on a walk-through of card sort analysis using OptimalSort.


What they cover:

  • Use cases for open, closed and hybrid card sort methodologies
  • How, when and why to standardize categories
  • How to interpret 3D cluster views, dendrograms, and similarity matrix
  • Tips on turning those results into actionable insights

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1 min read

Live training: How to win at qualitative analysis with Reframer

In our latest live training session product experts, Pete and Caitlin, take us on a deep dive into the new and improved qualitative analysis tool Reframer.

The session is loaded with tips and demo’s on how to save time and streamline your qualitative research all within one tool.  They also discuss best practices for setting up and conducting user interviews, and how to get the most out of your analysis.

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