7 Ways to Use AI Chat to Boost Collaboration in Mural, FigJam, and Miro

Since launching Optimal Interviews in December, we've been tracking closely as research, product, and design teams put it to the test. The tool is driving a real transformation in workflows, and we’re energized by the feedback so far.

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• “What took me manually 3 weeks to analyze 4 years ago, with the AI functionality, now took me less than 5 minutes. It’s crazy!”
• “This changes everything for how we work with interview data.”
• “The insights were spot on, and I was impressed by how well the tool understood the themes in the interview.”
• "I tried it for the first time this week. I was impressed by the amount of insights." 

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Optimal Interviews was built to remove the friction from one of research's most time-intensive steps: analyzing interview recordings. With automated transcription, AI-generated insights, highlight reels, summaries, and citations, the tool transforms hours of manual review into something that happens in minutes.

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But we’re not done yet. We’re constantly building and evolving based on your feedback. With the latest releases like automatic recording, every session can now be captured and stored automatically, helping teams build a centralized user research repository and supporting continuous research.

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Here’s a look at how teams are using Optimal Interviews, the latest work in this space, and where we’re headed.
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How Teams Are Using Optimal Interviews

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Researchers across industries are leveraging Optimal Interviews in a variety of ways. Here are just a few examples from current users:

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• Understanding customer interactions with voice assistants and AI to inform user experience and product development.
  
  
• Studying habits, purchasing patterns, and customer frustrations to optimize experiences and conversions.
  
  
• Evaluating how users navigate and interact with customer-facing websites to improve user experience.
  
  
• Gathering feedback from employees about internal tools and systems to improve workplace efficiency and satisfaction.

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Recent Enhancements: New Features for More Automation

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It’s been a busy few months, and we’ve shipped several meaningful updates over the past few months. Here’s what’s new:
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1. Multilanguage Support for Global Research

Optimal Interviews now supports 13 languages, automatically detecting and transcribing interviews in their original languages. AI Chat is also ready to assist your team in these languages, ensuring a seamless experience no matter what language your team is using.
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2. Video Conferencing Integrations

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‍Sync Optimal Interviews with your Google Meet or Microsoft Teams account to automatically generate and attach meeting links to sessions scheduled with the Optimal scheduler. Up next: Optimal Interviews will also integrate with Zoom.
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3. Automatic Recording

You can choose to automatically record and upload sessions scheduled through Optimal, eliminating the need for manual uploads. Sessions can now be captured and stored automatically, enabling teams to conduct continuous research. Accumulate insights over time in a central repository, where they remain always accessible and ready to be explored further with AI Chat.
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4. Custom Topics

Custom topics allow you to define specific areas of interest for AI to focus on for interview insights. As more recordings are added, the tool will automatically generate insights based on these topics, so you can easily filter and focus on the data that matters most to you.

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What’s Next for Optimal Interviews

Our ultimate goal? To keep finding ways to reduce manual effort. Let Optimal streamline your research workflow, automate time-consuming tasks, and help you build out your qualitative research repository.

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We have a number of significant additions in development, including:
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Calendar Integrations

Sync you and your team’s calendars (Google and Microsoft) with Optimal Interviews so you can easily schedule and sync you and your team’s interview availability. Avoid double booking and get scheduled sessions automatically added to your calendar.

Enhanced Privacy & Messaging System

Interviewers and participants will be able to message each other directly through Optimal. This helps protect personal contact details e.g. email addresses and reduces unintended bias, such as revealing the study creator’s organization. Teams can coordinate, add clarifications, and follow up more efficiently without exposing personal information.
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We'd Love to Hear From You

How are you using Optimal Interviews in your research? What's working well, and what would you like to see us build next?
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And if you're just getting started, our Interviews 101 guide is a great place to begin.

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Want to learn more about how to harness the full potential of Optimal Interviews and AI Chat? Register for this live training.
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Optimal Interviews is updated continuously and shaped with feedback from users. Follow our release notes or share your thoughts via live chat or feature request form to give your feedback and stay in the loop.

Live site testing is now part of the Optimal platform and is designed to give you real insights from real user interactions without code, installs, or complicated setups. 

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If you missed our recent Live Site Testing Training webinar or want a refresher, we’ll get you up to speed with this recap of all the key insights. 

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What is Live Site Testing?

Optimal’s live site testing lets you watch users navigate any website or web app, including your own staging or production site, or even competitor experiences. It’s all about understanding how people behave in the environments they actually use, helping you identify friction points you might otherwise miss.

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Key Takeaways From the Training

1. Context Is Everything

In usability research, the “real world” often looks very different from controlled prototype tests. People use their own devices, have distractions, and bring patterns and expectations shaped by real life. Foundational research shows the richest insights often come from observing users in these real contexts.

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Live site testing is built to reflect that reality, helping you answer not just if someone completes a task, but how they approach it and why they struggle. 

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2. Testing Is Fast and Friction‑Free

One of the biggest barriers to live site testing historically is complexity, needing code snippets, extensions, or technical setup. Optimal’s tool removes all that friction so you can see natural behaviour without influence or disruption:

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• No code or installs required
• Paste a URL and you’re ready to go
• You can test as often as you want - during discovery, before launch, after launch, or anytime in between - and any site you want
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3. Design Tests With Real‑Life Scenarios

When crafting tasks for live site testing, think about real user goals. Asking people to complete realistic tasks (e.g., find a product, book a flight, compare two pages) and encouraging them to think out loud leads to much richer insights than purely metric‑focused tests. You can also mix tasks with survey questions for quantitative data. 
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4. Participant Experience Is Built for Natural Interaction

A big part of getting real behavior is ensuring participants feel comfortable and unencumbered. Optimal’s built-in task window is readily available when needed but otherwise minimizes to stay out of the way. This flow helps people stay focused and act naturally, which directly improves the quality of insights you collect.
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5. Combine Live Site Testing with Optimal’s Interviews Tool‍

For even deeper insights, pair live site testing with Optimal Interviews. Once you upload live site testing recordings, you get automated insights, transcripts, summaries, as well as highlight reels in Interviews. You can also explore further with AI chat, so you can quickly uncover quotes, compare experiences, and answer ad‑hoc questions.
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This combination doesn’t just make analysis faster; it helps you convince stakeholders with clear, digestible, and compelling evidence from real user behaviour. Instead of long reports, you can present snackable, actionable insights that drive alignment and decisions.

Looking Ahead

We’re evolving live site testing at Optimal with solution testing, a multi-method approach that combines prototypes, live sites, and surveys in a single study. This will let teams capture even richer insights with speak-aloud tasks, automated analysis, highlight reels, and AI chat, making it faster and easier to understand user behavior and share compelling findings.

FAQs Highlights

Can you test staging or test environments and sites behind a password or firewall?

Yes, Optimal's live site testing tool works with any URL, including staging and test environments as well as sites behind a password or firewall.

You can share specific instructions with participants before they start. For example, if participants need to create an account and you don’t want that recorded, you can ask them to do this in advance via the welcome screen. That way, when the study begins, they’re already logged in.
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Will live site testing affect my live website or real data?
No, user testers interacting with a live site test cannot make any changes to your website or its data.

What permissions are needed to test competitor websites?
With Optimal’s live site testing, you don't need special approval or permissions to evaluate public competitors' experiences.

Access the Training

If you want to experience the full walkthrough, demo, and Q&A from the session, we encourage you to watch the full webinar! You’ll learn how to start running your own live site tests and uncover real user behavior, plus pick up tips and best practices straight from the training.

👉 Watch the full training webinar here.

Creating successful products is tough. Whether you're gathering competitive intelligence before entering a market, discovering user needs for a brand new product, redesigning a website, optimizing a sign-up flow, or improving internal tools, the stakes are high.

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Poor user experiences cost businesses up to 35% of potential sales, while organizations that deliver superior experiences drive 5-6x more revenue. Optimal helps you turn user insights into better business decisions so you can deliver products your users love.

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From Discovery to Continuous Optimization

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Great products don’t just happen. They’re guided by real user feedback at every stage.

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Start with discovery.
Use live site testing to watch real users navigate competitor experiences or test early concepts in staging environments. Combine this with surveys and interview insights to understand what users actually need. Validate navigation and information architecture with card sorting and tree testing.

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Validate before you build.
With prototype testing, you can connect to Figma or create clickable prototypes in minutes or use live site testing to test a website or web app in a staging environment. Identify pain points early and fix them before development.

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Continuously optimize.
Even after launch, the best experiences evolve with their users. Ongoing testing, surveys, and interviews can reveal opportunities to refine and grow, keeping your product relevant and effective.

But nothing beats seeing users interact with your actual site. With Optimal’s newest tool - live site testing - you can see how users engage with your actual websites or web apps or even a competitor's. No guesswork, no assumptions.

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Introducing Live Site Testing

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We’re excited to announce live site testing has officially joined Optimal’s platform! Here’s what makes it powerful:

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• Test any live site. Yes, any.
  ‍Understand exactly how users interact with your website or web app in a production or staging environment or gain valuable insights by testing a competitor’s site.
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• ‍No code. No friction.
  Unlike many other live site testing tools, with Optimal, setup takes minutes. There's no plugins or technical hurdles for you or your testers. Just paste a URL to set up your test and start testing.
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• ‍Validate at every stage.
  Catch issues before they cost you conversions. Identify blockers pre-launch on staging sites or improve existing user flows on live sites.
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• ‍Video recordings with real insights
  Watch exactly where users hesitate, struggle, or abandon their journey. Back every decision with user feedback and evidence and confidently prioritize your next decisions.‍‍
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Why This Matters

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With live site testing, you get real insights from real user interactions beyond quantitative data.

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The result?

• Better competitive insights and analysis
• Fewer surprises post-launch
• Improved usability
• Higher conversion or adoption rates
• Increased user or customer satisfaction
• Faster, data-backed decisions
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Live site testing is now available for all plans, except for our legacy Individual plan. 

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Already an Optimal user? Log in now to start testing your websites and web apps. 

Not yet using Optimal? Get started with a free trial to try it for yourself.