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Last week Optimal Workshop was delighted to sponsor UXDX USA 2024 in New York. The User Experience event brings together Product, Design, UX, CX, and Engineering professionals and our team had an amazing time meeting with customers, industry experts, and colleagues throughout the conference. This year, we also had the privilege of sharing some of our industry expertise by running an interactive forum on “Measuring the Value of UX Research” - a topic very close to our hearts.

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Our forum, hosted by Optimal Workshop CEO Alex Burke and Product Lead Ella Fielding, was focused on exploring the value of User Experience Research (UXR) from both an industry-wide perspective and within the diverse ecosystem of individual companies and teams conducting this type of research today.

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The session brought together a global mix of UX professionals for a rich discussion on measuring and demonstrating the effectiveness of and the challenges facing organizations who are trying to tie UXR to tangible business value today.

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The main topics for the discuss were: 

• Metrics that Matter: How do you measure UXR's impact on sales, customer satisfaction, and design influence?
• Challenges & Strategies: What are the roadblocks to measuring UXR impact, and how can we overcome them?
• Beyond ROI:  UXR's value beyond just financial metrics

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Some of the key takeaways from our discussions during the session were: 

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1. The current state of UX maturity and value
   • Many UX teams don’t measure the impact of UXR on core business metrics and there were more attendees who are not measuring the impact of their work than those that are measuring it. 
   • Alex & Ella discussed with the attendees the current state of UX research maturity and the ability to prove value across different organizations represented in the room. Most organizations were still early in their UX research maturity with only 5% considering themselves advanced in having research culturally embedded.

2. Defining and proving the value of UX research
   • The industry doesn’t have clear alignment or understanding of what good measurement looks like. Many teams don’t know how to accurately measure UXR impact or don’t have the tools or platforms to measure it, which serve as core roadblocks for measuring UXRs’ impact. 
   • Alex and Ella discussed challenges in defining and proving the value of UX research, with common values being getting closer to customers, innovating faster, de-risking product decisions, and saving time and money. However, the value of research is hard to quantify compared to other product metrics like lines of code or features shipped.

3. Measuring and advocating for UX research
   • When teams are measuring UXR today there is a strong bias for customer feedback, but little ability or understanding about how to measure impact on business metrics like revenue. 
   • The most commonly used metrics for measuring UXR are quantitative and qualitative feedback from customers as opposed to internal metrics like stakeholder involvement or tieing UXR to business performance metrics (including financial performance). 
   • Attendees felt that in organizations where research is more embedded, researchers spend significant time advocating for research and proving its value to stakeholders rather than just conducting studies. This included tactics like research repositories and pointing to past study impacts as well as ongoing battles to shape decision making processes. 
   • One of our attendees highlighted that engaging stakeholders in the process of defining key research metrics prior to running research was a key for them in proving value internally. 

4. Relating user research to financial impact
   • Alex and Ella asked the audience if anyone had examples of demonstrating financial impact of research to justify investment in the team and we got some excellent examples from the audience proving that there are tangible ways to tie research outcomes to core business metrics including:
   • Calculating time savings for employees from internal tools as a financial impact metric. 
   • Measuring a reduction in calls to service desks as a way to quantify financial savings from research.

5. Most attendees recognise the value in embedding UXR more deeply in all levels of their organization - but feel like they’re not succeeding at this today. 
   • Most attendees feel that UXR is not fully embedded in their orgnaization or culture, but that if it was - they would be more successful in proving its overall value.
   • Stakeholder buy-in and engagement with UXR, particularly from senior leadership varied enormously across organizations, and wasn’t regularly measured as an indicator of UXR value 
   • In organizations where research was more successfully embedded, researchers had to spend significant time and effort building relationships with internal stakeholders before and after running studies. This took time and effort away from actual research, but ended up making the research more valuable to the business in the long run. 

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With the large range of UX maturity and the democratization of research across teams, we know there’s a lot of opportunity for our customers to improve their ability to tie their user research to tangible business outcomes and embed UX more deeply in all levels of their organizations. To help fill this gap, Optimal Workshop is currently running a large research project on Measuring the Value of UX which will be released in a few weeks.
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Keep up to date with the latest news and events by following us on LinkedIn.

If you missed our recent live training on Prototype Testing, don’t worry—we’ve got everything you need right here! You can catch up at your convenience, so grab a cup of tea, put your feet up, and enjoy the show.
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In the session, we explored the powerful new features of our Prototype Testing tool, offering a step-by-step guide to setting up, running, and analyzing your tests like a seasoned pro. This tool is a game-changer for your design workflow, helping you identify usability issues and gather real user feedback before committing significant resources to development.

Here’s a quick recap of the highlights:

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1. Creating a prototype test from scratch using images

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We walked through how to create a prototype test from scratch using static images. This method is perfect for early-stage design concepts, where you want to quickly test user flows without a fully interactive prototype.

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2. Preparing your Figma prototype for testing

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Figma users, we’ve got you covered! We discussed how to prepare your Figma prototype for the smoothest possible testing experience. From setting up interactions to ensuring proper navigation, these tips ensure participants have an intuitive experience during the test. For more detailed instructions, check out our help article 

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3. Seamless Figma prototype imports

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One of the standout features of the tool is its seamless integration with Figma. We showed how easy it is to import your designs directly from Figma into Optimal, streamlining the setup process. You can bring your working files straight in, and resync when you need to with one click of a button.

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4. Understanding usability metrics and analyzing results

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We explored how to analyze the usability metrics, and walked through what the results can indicate on click maps and paths. These visual tools allow you to see exactly how participants navigate your design, making it easier to spot pain points, dead ends, or areas of friction. By understanding user behavior, you can rapidly iterate and refine your prototypes for optimal user experience.

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We’re excited to announce the latest updates to our platform to help teams test, validate and gain insights early in the design process. Looking ahead to the rest of 2024, stay tuned as we expand Optimal’s research capabilities with new tools and features, including Prototype Testing, Qualitative Insights, and upgraded Surveys along with enhanced admin management and user roles!

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What’s new at Optimal? 🤩

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Managed Recruitment 🙋🙋🏾

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We’re thrilled to share the launch of our new Managed Recruitment offering with high quality and expanded profiling capabilities for hard-to-reach audiences. Managed Recruitment leverages our in-house recruitment team and a new powerful, award-winning panel — PureSpectrum — to give you access to millions of participants across 100+ countries. Optimal handles recruitment logistics from start to finish, guaranteeing quality responses and replacing low-quality participants at no extra cost.

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Early access is now available. To get started, submit your criteria via the request form. Starting in early August, you’ll be able to access Managed Recruitment via the Optimal Recruit tab. Recruitment is available for all Optimal tools except for Qualitative Insights (Reframer).

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What’s coming next? 🔮🧙

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Test your designs early and often with our latest tool:  Prototype Testing ⚙️
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The newest edition to the Optimal toolkit is just around the corner.  Prototype testing will allow you to quickly  test designs with users throughout the design process, to help inform decisions so you can build on with confidence.

You’ll have the option to easily import low or high-fidelity prototypes directly from Figma or build your own prototypes from scratch  by uploading images or screenshots and creating clickable areas. Prototype testing allows you to Identify usability issues and areas for improvement throughout the design process to iterate and improve your designs quickly with your users.

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Video Recording 🎬📽️🎞️
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After we launch Prototype testing, we’ll be adding Video Recording to allow you to record a participant completing a prototype test. You can capture nonverbal cues like eye rolls and frustration, screens and voices to better understand user experiences, and gain deeper insights for Prototype Testing. Video recording is browser-based, with no plug in required eliminating setup complexities. Consent to record is captured upfront in the testing process and can be tailored to meet your organization’s policies.

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Qualitative Insights & AI 🤖✨‍

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You’ll be able to capture meaningful insights faster and more efficiently with the new Insights feature under our Qualitative Insights (Reframer) tool. Create Insights — takeaways or key findings from a study — and keep them organized under the new Insights tab. Create a new Insight from observations or use AI to generate Insights. Each Insight will contain a title, description, and associated observations.

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Note that you and your organization will always maintain complete control over any AI engagement. All AI-generated results are editable. Leverage AI as needed for your studies or decide to turn off access completely for your organization.

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Surveys Upgrade 📋
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We’ll be transforming surveys with enhanced usability, advanced survey logic, and AI integration, empowering you to create, launch, and analyze surveys with ease. Our focus on improving usability will make creating, editing, and launching surveys easier than ever, including new question types, question cloning, question grouping, and AI assistance to streamline survey creation.

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Help us build a better Optimal Workshop 🧰

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We’re looking for customers to join our research and beta panel to help influence product development. From time to time, you’ll be invited to join us for interviews or surveys, and you’ll be rewarded for your time with a thank-you gift.  

If you’d like to join the team, email product@optimalworkshop.com.

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