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FAQ’s
Check out our help center for more information.
How do I request a quote or invoice?
To get a formal quote or an invoice to purchase contact our support team via the chat bubble in the bottom right corner.
What’s the difference between a free and paid account?
An Optimal Workshop account on the free plan lets you explore all 5 Optimal Workshop tools: Treejack, Chalkmark, Reframer, Questions and OptimalSort. We have designed the free account so that you can evaluate all of the functions of the Optimal Workshop applications. The free account is best-suited to running studies with minimal tasks and a small sample size. You can sign up for a free Optimal Workshop account on our registration page.
We have 2 paid plan options – Pro and Team. These provide a greater range of options in terms of study size, participant numbers and other features. The Pro plan is for individual users while the Team plan gives you the ability to collaborate with your colleagues on studies, in addition to increased security functionality.
Do you have a non-profit profile?
We offer a 50% discount on annual suite subscriptions to non-governmental organizations (NGOs) and education providers (EDUs). If you think you qualify, send an email to support@optimalworkshop.com.
In your email, please tell us the name of your organization, why it meets the criteria for our discount and what you’d like to use the tools for.
If you’d like us to send you a quote, click here to fill out a form.
How do I convince my boss?
We created a powerful free plan for just this reason. You can run small (but big enough to be useful) usability studies and try our world-leading analysis features on real projects. Bring your boss along on this small research study or easily share the results to show ROI.
You can also download a one page PDF summary of our tools and plans here.
Check out our help center for more information.
Can I get more participants for my study and how much does it cost?
We offer a discount rate for extra participant recruitment packages. You can purchase additional participant credits (1 credit equals 1 participant), which allows you to order highly-targeted study participants from over 50 countries across the world.
Free access for educators and students
At Optimal Workshop we’re excited to offer free access to our information architecture tools for educators and students. To apply please complete the short form to begin the sign up process.