Careers

Imagine a world where people aren’t wasting time getting lost online. We’re building tools that are used by researchers, designers and organizations around the world to make their experiences better for their own customers.

We also want to create good experiences for everyone who works with us. It’s something we keep at the forefront of everything we do. We’re always on the lookout for talented and driven people who want to make a difference, so if this sounds like the right place for you, we’d love to hear from you.

Work how you want – with all the support you need

We work in a fast-paced, fun and flexible environment right in the heart of Wellington. We think we’re a pretty friendly bunch – check out our Instagram to learn more about us and our awesome workplace culture.

Optimal Workshop team memeber sitting in a bean bag

We offer flexible work hours and access to the latest industry tools so you can get your job done in a way that works for you.

Image of Optimal Workshops stocked library

We love to learn. Check out the books in our cozy office library, order new titles to add to the collection, attend a workshop, or do some online learning – it’s on us!

Two people enjoying a conference

We attend, sponsor, host and present at some of the biggest industry events both locally and around the world. We also regularly open our doors to local tech Meetups and community events.

A fun workspace that cares for you

Health and wellbeing

We value work/life balance and are dedicated to providing an environment that looks out for everyone. We provide an annual health and wellbeing fund to help you pursue a new activity or improve your overall long-term health. We also have trained mental health first aiders and EAP services available anytime to those in need.

Optima Workshop team members enjoying a salsa class at work

Craft and mastery

We love to learn new things and stay up to date with trends in our industry. Everyone can attend conferences or workshops related to their own craft, as well as the UX industry to keep learning on the job. If one-on-one mentorship is more your thing, we can help with that too.

Optimal Workshop team members working together

Optimal lovin’

We’re all about gratitude and helping each other out whenever possible at Optimal Workshop. We recognize the efforts, hard work and amazingness of others by handing out Bravo Awards and celebrating milestones as a company. We also have a dedicated #gratitude channel in Slack for acknowledging people who go above and beyond.

Slack gratitude post

Spaces to get in the zone

We work in a recently converted cinema right in the heart of Wellington’s Courtenay Place. If sitting (or standing) at a desk isn’t really your style, we’ve got a number of flexible working options spread throughout our spacious, dog friendly office. Park yourself up on a bean bag, high table or couch to nab some focus time.

Social events

Find time to unwind by choosing from many activities, clubs and events on offer. From dinner clubs to boardgames nights, lunchtime yoga to our annual bowling competition – there’s something for everyone. We also come together at the end of each week for demos and drinks and encourage regular group outings by providing quarterly social budgets to each of our teams.

Optimal Workshop CEO speaking to team members at social event

Job openings

Product designer

Optimal Workshop is in the business of doing things differently. We have created a UX platform of tools designed to help our customers craft better human experiences across the world. Locally, we look to craft better day to day experiences through how we work together, our work environment and our company culture. In our mind – the tried and true is something to be built upon and improved.

We are currently looking for a Product Designer to come and join us in creating the future. If a collaborative work environment, supportive and flexible work culture and a product offering that is trying to change the world sounds exciting to you – read on!

We would be really keen to have a chat if you have:
  • 2+ years of professional experience in a collaborative design or tech environment;
  • an ability to work collaboratively with developers on projects;
  • expert eyes for detail;
  • strong written and oral communication and presentation skills;
  • a strategic and curious mindset;
  • a love for all things UX;
  • an appreciation of A/B testing and talking to customers to inform design decisions;
  • a proactive approach to your work;
  • a desire to grow in your discipline by seeking constructive feedback and providing it in return; and
  • front-end and design system experience.
On any given day you could be:
  • introducing and maintaining a UX/UI workflow;
  • building interface templates as part of a new design system;
  • turning visions, strategic requirements and insights into concepts;
  • working alongside our UX writer for UX and UI concepts;
  • prototypes testing with our customers;
  • creating guidelines for scope and acceptance criteria;
  • designing delightful and usable interfaces to align with the product vision
  • exporting assets for implementation;
  • ensuring implemented assets look great and function properly;
  • facilitate co-designs with key stakeholders; and
  • document all processes and work.

SaaS and accessibility experience preferred but not essential. Ultimately, we are looking for an amazing person first – not just a list of bullet points. In exchange for your skills and awesomeness, we will provide you with the tools you need, the work environment you crave, the best colleagues, professional development and a smorgasbord of office dogs to pat. 

Our customers are global, our industry is exciting and our product is designed to create better human experiences all over the world. This role can be whatever you want to make of it – the potential is huge! Do not delay in getting in touch with a cover letter, C.V. etc.

We like to do things differently at Optimal Workshop – Do you?

While we review your application, why not check out our blog or follow us on LinkedInFacebook and Twitter?

Practice coach

Optimal Workshop is in the business of doing things differently. We have created a UX platform of tools designed to help our customers craft better human experiences. We also look to craft better day to day experiences through how we work together, our work environment and our company culture. In our mind – the tried and true is something to be built upon and improved.

Position objective: Cultivate individual and team success through trusted relationships and persistent and proactive culture shaping, contributing to and supporting individuals’ professional and personal growth and satisfaction balanced alongside excellent outcomes for Optimal Workshop.

Key responsibilities:
  • personally support a number of Optimal Workshop people aligned with the growth framework;
  • be active in, onboarding, personal objective setting, performance review, performance management, reward, recognition and development of your people;
  • recommend remuneration and role changes where appropriate;
  • in collaboration with people, product managers, chiefs and others – help provide clear direction of what success looks like for each of your people and regular honest feedback on how they are tracking;
  • provide constant opportunities for your people to learn and extend themselves within the roles and across Optimal Workshop;
  • proactively find relevant learning opportunities external to Optimal Workshop, such as conferences, training courses and mentorship programmes, and present these opportunities to your people;
  • champion individuals to be their best selves at Optimal Workshop.
You’ll form tight relationships with your peers to get great outcomes for and from your people.You’ll:● collaborate, enable and empower our people to do the right thing for Optimal Workshop; ● mediate / support conflicting demands from your people; ● facilitate productive two-way feedback between your people, ensuring both concerns and opportunities are acted on efficiently; ● have challenging, constructive and respectful conversations with your people when required. 
You’ll continually craft and shape a culture that’s in line with Optimal Workshop values.You’ll:● discover how to best reflect Optimal Workshop values within our existing culture; ● design and execute initiatives to strengthen our values and preferred behaviours, and discourage undesirable behaviours; ● tell the story of Optimal Workshop culture both internally and externally, including representing our organisation at industry community events.
You’ll build great high-trust relationships with your people.You’ll: ● provide focus, guidance and support to allow people to do their best work; ● be open and honest in your interactions; ● give specific, detailed and actionable feedback collected from their peers, as well as from your own observations; ● be generous and authentic with your praise; ● enable the right level of autonomy in their work for their skill and experience level;  ● enable learning experiences, even / especially to the point of letting people make their own mistakes. 
You’ll be responsible for supporting effective recruitment practice across Optimal Workshop.You’ll: ● work with PX agency to advertise and organise other initiatives to attract the right people; ● proactively find and contact people who could be a good match for our roles; ● ensure our applicants who reach an interview stage have an excellent experience, and applicants who do not reach interview still have a positive experience; ● get candidates through the recruitment process in as little time as possible; ● work with our people to determine whether each candidate is right for the job. 
You’ll champion the Optimal Workshop culture and live and breathe our values.Approachable – We present ourselves openly to our colleagues and customers. We warmly and respectfully receive new ideas and feedback.Inquisitive – We are experimental with our work and with the way we work together. We actively seek facts and a better way to create better experiences for our colleagues and customers alike.Perceptive – We keep our ears open and blinkers off, paying attention to context. We listen for change and notice when a colleague or a customer needs some help.
You’ll help ensure that you and the people meet Health & Safety standardsYou’ll: ● take care to ensure the health, safety & well being of not only yourself but also of others during the course of day to day business; ● follow Optimal Workshop’s health & safety guidelines including; recording and reporting all hazards, accidents, incidents, potential health & safety risks or reasonable instructions given by the business. 
Finally, you’ll be a Diversity & Inclusion championWe believe building diversity at Optimal Workshop enhances our workplace and helps us drive the success of our business. It not only provides us with a broad range of perspectives that leads to healthy discussion and better decisions, but it also means our workforce better reflects our hugely diverse community and industry. We therefore actively work to encourage and support employee diversity across Optimal Workshop. 
You’ll: ● be an active, positive, kind and contributing member to the diverse community that makes up Optimal Workshop’s workforce; ● participate in diversity initiatives and be an advocate for the awesome differences that make Optimal Workshop a fantastic place to work. 
Leadership● Strong experience leading and supporting people by promoting autonomy, pragmatism, and getting commitment to reasonable expectations; ● Energy, drive and enthusiasm for excellent results and a genuine desire to help engage and motivate other team/squad members.
InterpersonalOutstanding communication skills: explains ideas simply and clearly, and listens carefully to others; ● Exceptional facilitation skills; ● Demonstrates a high degree of empathy for both colleagues and consumers; ● Build appropriate professional, friendly and accessible relationships. 
Technical● A working understanding of terminology used in a technical software development team; ● Technical skills are not required for this role, but it’s essential that you identify as someone who is deeply part of tech culture. 
Business● Deep understanding of risk and value, and how to evaluate and prioritise based on these factors; ● Can use initiative and work independently, and takes responsibility for their own work.

SaaS and accessibility experience preferred but not essential. Ultimately, we are looking for an amazing person first – not just a list of bullet points. In exchange for your skills and awesomeness, we will provide you with the tools you need, the work environment you crave, the best colleagues, professional development and a smorgasbord of office dogs to pat. 

Our customers are global, our industry is exciting and our product is designed to create better human experiences all over the world. This role can be whatever you want to make of it – the potential is huge! To apply please send a CV and cover letter to jobs@optimalworkshop.com.

We like to do things differently at Optimal Workshop – Do you?

While we review your application, why not check out our blog or follow us on LinkedInFacebook and Twitter?

Product manager

Optimal Workshop is in the business of doing things differently. We have created a UX platform of tools designed to help our customers craft better human experiences across the world. Locally, we look to craft better day to day experiences through how we work together, our work environment and our company culture. In our mind – the tried and true is something to be built upon and improved.

Are you a product advocate who lives for the tightrope walk of balancing customer needs, business priorities and technical possibilities? Do you believe that product management’s role is to assist a product squad in identifying opportunities and building the right solution at the perfect moment? We share your dream. We’ve got an exciting roadmap ahead of us, and we’d love you to be a part of it.

What you’ll be doing day-to-day, alongside your Product Squad:
  • Empathising with the needs of our customers from small business teams to enterprise, whilst identifying the common threads that tie them together
  • Working within a transdisciplinary squad—including UX, UI and Developers—to prioritise customer needs and translate them into solutions
  • Managing customer expectations and working to deadlines while connecting multiple teams including sales, marketing, customer success and other product squads
  • Forecasting resourcing needs and liaising with the recruitment team
  • Keeping yourself and the squad up to date on industry trends, opportunities and shifts in the competitive environment
  • Using qualitative and quantitative data to inform decision-making and assess how things are going
  • Working alongside your fellow product managers to optimise our product decisions and share common goals
  • Talking with customers to identify their needs and sell that vision to the squad
  • Defining and aligning strategies and the product roadmap across multiple squads
  • Designing and implementing a new framework and process for prioritising product requests from across the organisation
  • Collaborating with our wider business to ensure our product meets customer needs
We’re looking for someone with:
  • Excellent communication and teamwork skills
  • A proven record of collaborating effectively with technical disciplines
  • Experience working in an agile / cross-functional environment
  • A love of negotiation, prioritisation and creative problem solving
  • Understanding of best-practice product decision-making frameworks
  • Experience with SaaS products or the User Experience industry would be an added bonus!

SaaS and accessibility experience preferred but not essential. Ultimately, we are looking for an amazing person first – not just a list of bullet points. In exchange for your skills and awesomeness, we will provide you with the tools you need, the work environment you crave, the best colleagues, professional development and a smorgasbord of office dogs to pat. 

Our customers are global, our industry is exciting and our product is designed to create better human experiences all over the world. This role can be whatever you want to make of it – the potential is huge! To apply please send a CV and cover letter to jobs@optimalworkshop.com.

We like to do things differently at Optimal Workshop – Do you?

While we review your application, why not check out our blog or follow us on LinkedInFacebook and Twitter?

Enterprise architect

Optimal Workshop is in the business of doing things differently. We have created a UX platform of tools designed to help our customers craft better human experiences across the world. Locally, we look to craft better day to day experiences through how we work together, our work environment and our company culture. In our mind – the tried and true is something to be built upon and improved.

The Enterprise Architect’s (EA) role is to link the business mission, strategy, and processes of Optimal Workshop (OW) to its IT strategy. They will set the direction and establish a best-in-class approach to our technology operations, improve the IT infrastructure, and optimise OW’s business operations leveraging technology. The Enterprise Architect will work to continually integrate and grow OW’s information applications and programs more effectively.

Key responsibilities: 
  • Understanding and improving the current technical infrastructure
  • Helping to set up the right methodologies and technical architecture to allow the company to grow at scale
  • Optimising DevOps and technical solutions that allow teams work faster, more autonomously, and innovatively
  • Providing guidance and assist teams on technical decisions  
  • Growing the technical strategy of the company
  • Organising and prioritising action around technical debt
  • Being the central point of contact for strategic IT and technical matters
What you’ll do:
  • Conduct continuous research, ideation and prototyping to discover better ways to support and deliver our SaaS offering
  • Evaluate and improve current technical systems and functions
  • Create and iterate technical architecture models that reflect our strategies and goals
  • Integrate and consolidate security and privacy standards throughout our systems 
  • Architect the infrastructure needed for the company to become data-driven
  • Keep a holistic technical vision of the company and define global standards that helps teams making technical decisions autonomously
  • Keep track of the technical budget and locate ways to reduce costs in IT and business leadership
  • Represents OW’s technical perspective at strategic level 
  • Support the company’s strategy team to ensure feasibility, efficiency and security of the organisation’s goals
  • Create and implement a technical vision and multi-year plan to allow the business to scale
  • Determine and implement build versus buy strategies for achieving our goals
  • Assist teams on technical decisions
  •  Optimising DevOps and technical solutions that allow teams work faster, more autonomously, and innovatively
  • Identify ways to increase employee knowledge and skills to support future growth
  • Encourage and support technical innovation
  • Provide business architecture and systems processing guidance
Recommended experience:
  • 2+ years’ experience in a similar role; defining and implementing strategies in a SaaS organisation (or equivalent)
  • Extensive experience with enterprise architecture best practices and goals
  • Ability to confidently advice on cloud architecture and technologies
  • Excellent technical, analytical, and project management skills
  • Strong communication and collaboration skills
  • Takes a servant leadership approach to motivating teams

We are looking for an amazing person – not a list of bullet points. In exchange for your skills and awesomeness, we will provide you with the tools you need, the work environment you crave, the best colleagues, professional development and a smorgasbord of office dogs to pat. 

Our customers are global, our industry is exciting and our product is designed to create better human experiences all over the world. This role can be whatever you want to make of it – the potential is huge! Do not delay in getting in touch!

We like to do things differently at Optimal Workshop – Do you?

If this sounds like your kind of thing, please send a CV and cover letter to jobs@optimalworkshop.com explaining why you’re the one for the job.

While we review your application, why not check out our blog or follow us on LinkedInFacebook and Twitter?

Apply to join our team today