“Life at Optimal Workshop”
Imagine a world where people aren't wasting time getting lost online... Come and help us build tools for experience designers that make a real difference.

Work how you want with lots of great support

At Optimal Workshop, we’re all about creating good experiences for everyone. It’s something we keep at the forefront of everything we do. We’re always keen to hear from like minded people who love a challenge, thrive on working in a fast paced and fun environment, and live for greatness (just like us here at Optimal Workshop HQ!).

We work from a great New York loft style office on Allen Street, Wellington. We live in Slack, Trello and Spotify, and we love our daily Havana coffee. We're a friendly bunch — see our Instagram to learn more about us and our awesome workplace culture. Social events are high on the agenda too!

We use Ruby on Rails and other cool tech such as VR headsets, a pancake making robot, and an office drone. You can also choose everything you need for your workstation.

We love to keep on learning new skills. Peruse the books in our office library, order some new titles to add to the collection, attend a workshop, or do some online learning on us!

We attend, sponsor, host and present at some of the best and biggest industry events both locally and around the globe. Happy customers regularly profile our tools on stage.

We think you might like it here.

Check out our job openings

A fun workspace that cares for you

Better Experience Bureau

The Better Experience Bureau is here to ensure that everyone in and around Optimal Workshop is having a happy and productive day, every day. They’ll also set you up with all the branded swag you need.

Health and fitness

If you like to stay active (just like us!), we provide an annual health and fitness fund to help you pursue a new activity and improve your long-term health. We also have our very own in house Juice Technician who makes us awesome fresh juices and smoothies every day.

Optimal lovin’

We’re a family at Optimal Workshop, and we help each other out whenever possible. We recognize the efforts, hard work and amazingness of others by handing out Bravo Awards. Social events are also something we love — from secret team getaways, karaoke nights, laser force, and after-work drinks.

Craft and mastery

We love to learn new things and stay up to date with trends in our industry. Each Optimalian can attend conferences or workshops related to their own craft, as well as the UX industry to keep learning on the job.

Comfy spaces to get in the zone

There are heaps of cool spaces in our office for everyone to chill out in. Throw a few darts by the beer shrine, soak up some sun on the balcony, have a meeting on the couches, or get some quiet working time on the beanbags.

Inhouse security

Our Chief of Security and Vice President of Sandwich Tasting, Bowie the Dog, is here to keep you safe and secure. However, he can easily be bribed with bellyrubs or a head scratch…

Job Openings

Customer Support

We are looking for the right person to join our Support team. You will work closely with our customer success team to creatively and relentlessly solve customer problems. You will use your insight and imagination to help us identify reoccurring or systematic problems and suggest ways we might address them.

We are looking for someone who:

  • Loves delighting people -- even customers who are having a bad day
  • Has an infectiously positive attitude and sees possibilities rather than obstacles
  • Wants to be an integral part of a customer success/support team
  • Can get creative when the answer is not obvious
  • Is technically competent and curious about new software technology
  • Possesses a hunger for knowledge - always wants to learn more and do better (we are like that around here)
  • Collaborates easily across teams or disciplines to solve problems
  • Loves to laugh and takes their work seriously, though not yourself

Happiness Engineer

Are you passionate about making people happy? Do you love working across lots of different tasks, with no day being the same as another? Are you highly organised and absolutely fantastic at communicating with others? Have you got a fantastic sense of humour and are a creative thinker? If this sounds like you, then you might just be the right person to join us as Team Happiness Engineer!

Types of tasks you’ll be responsible for

  • Manage the whole office environment daily, including organising communal spaces
  • Onboard and induct new employees, including setting up and managing email, business cards, workstation, equipment etc
  • Actively look for ways to make the team’s day-to-day life at Optimal Workshop happy and productive
  • Manage the day-to-day facilities operations, such as distribution of access cards and H&S procedures etc
  • Manage all office vendors and upload invoices for payment, including catering, supplies, snacks, coffee, water, etc
  • Manage and monitor the office and events budgets
  • Coordinate company celebrations and parties, including team celebrations and work-a-versaries
  • Provide follow-up to assignments and status report to the Operations Manager, BXB, and the wider team
  • Oversee the maintenance of office equipment, including copier, HVAC, lighting, laptops, cellphones etc

Things you’ll already have

  • Proven experience in an office management or customer service related role
  • Enthusiasm, flexibility and strong self-motivation
  • Experience working effectively and efficiently on a variety of projects
  • Proven organisational skills and the ability to work in a fast-pace environment
  • Excellent writing and communication skills
  • An interest in learning and continuous improvement
  • Ability to work in a collaborative culture
  • Commitment to quality and attention to detail

Getting hired

  1. Write us an awesome cover letter and send it along with your CV to jobs@optimalworkshop.com
  2. Include a portfolio or examples of your work
  3. We'll be in touch and organize to meet any future heroes (in cyber or real space)
  4. Demonstrate your passion for providing a great customer experience and show us you can get it done
  5. If you tick all the boxes come and meet the team
  6. Once hero status is confirmed, high 5's all round!

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