How to identify your top tasks

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Identifying your top tasks means stripping away all of the extra detail and getting to the root of what really matters to your users.

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There are several ways to identify these tasks.

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• Canvas the different teams within your organization (sales, customer support) to get their input on the most common tasks users perform. You may find you have a list that numbers in the hundreds
• Speak to your stakeholders (anyone who has a major stake in the IA) to narrow this list into a shorter one
• Take these tasks to your users and get their input through a vote
• Arrange your list in order of most important to least important.