With 57% of all travel reservations made online, airlines need to ensure their digital channels are delivering a great user experience. The only way to find out exactly how well they are doing this is to test it.
Whether you’re working in software development or product management, it’s important that you have a way to plan and test whatever ideas you have brewing in your mind. This is where use cases come in handy.
Heuristic evaluations are a great method to use to review your user interface. Before you dive into your own heuristic evaluation, take some time to learn what they are, what’s involved, and how to conduct one.