Organize content into categories
Design ideal categories to organize your information based on how your target users think. Useful both for redesigning your experience or for re-evaluating part of it.
Use cases
- The team are creating new content for our website or knowledge base
- The team is launching new features and we need to understand where they should fit in the app and on the .com
- Feedback suggests the findability of content is difficult on our app, website or knowledge base
What studies does this template include?
Step 1
Have participants create categories to organize your information
Users organise all information presented to them into categories they create themselves (an open card sort). Helpful for generating category ideas based on how users process this information.
Step 2
Evaluate a proposed hierarchy with your users
Users search for information you’ve categorised and represented as a hierarchy. Valuable to confirm whether information placed within your hierarchy is findable and understandable.
