There isn't any way of boosting the performance in this case -
it is probably being caused by a network issue.
However, we are working on a Treejack improvement project right
now, and I'm going to make an effort to make sure that we improve
the network performance to the greatest extent possible. This will
have an especially significant impact on survey participants that
work from behind a corporate firewall.
Thanks for your email - this type of feedback is greatly
I think I am experiencing this problem as well. I have a lot of
errors from participants with pages timing out or failing to load
in a large corporation. I have a private thread opened with Ross on
this, but your summary of the problem looks like it might be close
to what is happening. Can anyone summarise the effect of proxy
servers in simple terms I could feedback to my customer? This would
be a great help in communicating why the problem is occuring.