Treejack link takes people to Login Screen

optimal's Avatar

optimal

18 Dec, 2010 03:37 PM

We have a pop-up on a website that redirects to a Treejack survey link that is currently live. We've had some instances where instead of coming up with the survey, the user is presented with the Optimal Workshop login screen which totally confuses the user because they have no idea what to do with that screen.

Any idea as to why this is happening and how to prevent it?

Thanks...Gord

  1. 2 Posted by Evan on 19 Dec, 2010 10:10 PM

    Evan's Avatar

    Hi Gord,

    I don't know what would be causing that other than a problem in the URL. Can you please point me toward the page where you have the link embedded? I will check it out.

    If you want to keep it private, just email it to me.

    Cheers,
    Evan

  2. 3 Posted by gord on 20 Dec, 2010 12:43 AM

    gord's Avatar

    I just sent the information in another email that I've attached here, just in case the other does not get to you.

    Anxiously awaiting a response...Gord

    -----Original Message-----
    From: Evan [***@***]
    Sent: December-19-10 5:11 PM
    To: [email blocked]
    Subject: Re: Treejack link takes people to Login Screen [Problems]

  3. 4 Posted by Evan on 20 Dec, 2010 01:22 AM

    Evan's Avatar

    Hi Gord,

    Thanks for your email. It looks like you are embedding the Optimal Workshop survey as an iframe, rather than linking to the survey. I will make a recommendation in our private email thread, but essentially we have never tested the application using iframes so some of the behaviour may be unpredictable.

    Regards,
    Evan

  4. Evan closed this discussion on 20 Dec, 2010 01:22 AM.

  5. gord re-opened this discussion on 20 Dec, 2010 01:33 AM

  6. 5 Posted by gord on 20 Dec, 2010 01:33 AM

    gord's Avatar

    How do you normally do a pop-up type of invitation? We find just having a banner and link on the website is not very successful. With other survey tools we use, like SurveyMonkey, we get 10-20 to 1 times as many respondents from the pop-up method.

    ...Gord

    -----Original Message-----
    From: Evan [***@***]
    Sent: December-19-10 8:23 PM
    To: [email blocked]
    Subject: Re: Treejack link takes people to Login Screen [Problems]

  7. 6 Posted by Evan on 20 Dec, 2010 01:44 AM

    Evan's Avatar

    Hi Gord,

    Normally just a pop up with a link in it. Rather than embedding the survey in the popup itself. I assume that on your popup there is a link to something like "Start survey" anyway, so that can just link to our survey, rather than launching an embedded iframe.

    I'd be interested to know whether using a popup vs. using a link on the website affects the abandonment rate as well. I suspect that some people click through from the popup without knowing exactly what they're getting themselves involved in and close the window when they realise its a 10-15 minute survey, or when they read the instructions page, they just close their browser. If they make it to the instructions page, that will count as an abandonment.

    Thanks again,
    Evan

  8. William closed this discussion on 07 Mar, 2011 10:40 PM.

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