Thanks for your email. It looks like you are embedding the
Optimal Workshop survey as an iframe, rather than linking to the
survey. I will make a recommendation in our private email thread,
but essentially we have never tested the application using iframes
so some of the behaviour may be unpredictable.
How do you normally do a pop-up type of invitation? We find just having a banner and link on the website is not very successful. With other survey tools we use, like SurveyMonkey, we get 10-20 to 1 times as many respondents from the pop-up method.
From: Evan [***@***]
Sent: December-19-10 8:23 PM
To: [email blocked]
Subject: Re: Treejack link takes people to Login Screen [Problems]
Normally just a pop up with a link in it. Rather than embedding
the survey in the popup itself. I assume that on your popup there
is a link to something like "Start survey" anyway, so that can just
link to our survey, rather than launching an embedded iframe.
I'd be interested to know whether using a popup vs. using a link
on the website affects the abandonment rate as well. I suspect that
some people click through from the popup without knowing exactly
what they're getting themselves involved in and close the window
when they realise its a 10-15 minute survey, or when they read the
instructions page, they just close their browser. If they make it
to the instructions page, that will count as an abandonment.