TreeJack Slow Response

T's Avatar


13 Dec, 2010 02:20 PM

I recently launched a new TreeJack study and am experiencing extremely slow response time while using the application. I’m now receiving complaints from participants that it is taking them hours to complete tasks. I noticed that as I was adding tasks within the Tree Jack tool that the browser became slower and slower. Is there a limitation as to how many tasks you can add per study? The first study I launched had 37 tasks and we experienced no problems. This study has 40 tasks and it’s basically unusable.

Some additional information:
- I’m using IE6 and mostly all my participants are as well. - When I tried to get into my TreeJack study this morning in the mode where you can make changes and add tasks, it took over 2 minutes for the page to load and was using over 80% of my CPU. I later closed down the browser and tried again and could no longer access it at all- I just had a blank browser window. - When I try accessing it with Chrome and FireFox browswers, it works but is extremely slow with every click of the mouse. - I created a new TreeJack draft and am running into the same thing issue again with slow response. I’ve also tried reducing the number of tasks and this has not helped at all.

  1. Evan closed this discussion on 13 Dec, 2010 10:55 PM.

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