Support Staff2 Posted by William on 25 Jun, 2012 01:26 AM
Sorry to hear you're having trouble.
If your survey is a closed sort, you won't see any buttons
because we currently don't support adding moderated participants to
closed card sorts. If you want to add that data yourself, I'm
afraid you'll need to run through the sorting activity yourself in
the web interface for the participant in question.
There's a note at the top of that knowledge base article warning
If your survey is an open sort, you'll find the "download cards"
button at the top right of the survey setup page and the "add
participant" button at the bottom of the list of participants in
If you're on a free subscription, both of these buttons will be
greyed out -you need a paid subscription to access this feature.
Sorry that this isn't clear in the knowledge base article; I'll be
updating it to make a note of that fact. You can still add your
moderated results manually, but as with the closed sort, you'll
need to actually run through the survey for each participant.
If you don't have participants at all, it looks like the "add
participants" button doesn't display. This is a bug, and needs
I hope this clears everything up for you. Let me know if
anything needs clarifying.
Support Staff4 Posted by William on 25 Jun, 2012 03:43 AM
Thanks for your feedback. This is something we're looking to add
in a future revision, but unfortunately it keeps slipping down the
list of priorities. We're looking to tackle a bunch of these kinds
of things in the near future, though.