Problems

Having some issues? Something not quite working right? Post your problems here and we'll try and get to them as soon as possible.

New Discussion

Title	State	Replies	Latest Post
Treejack Problem - Can't Edit Tasks Started by Suzanne Jara-Almonte via web	open	6	17 May, 2012 12:44 AM by Ross
Logging into OptimalSort seems unresponsive this morning? Started by John via web	open	3	10 May, 2012 03:32 AM by Pamela
TreeJack bug with inputting IA Started by Zeshan Randhawa via web	resolved	1	26 Apr, 2012 09:38 PM by William
Support AMEX! Started by Michal via web	open	1	22 Apr, 2012 10:53 PM by Ross
Filter reset Started by Nadir via web	resolved	1	19 Apr, 2012 01:35 AM by William
image Started by Kathy Grubar via web	resolved	0	10 Apr, 2012 02:37 PM by Kathy Grubar
Optimalsort analysis spreadsheet Started by info via web	resolved	1	03 Apr, 2012 10:05 PM by William
Optimalsort analysis macros do not work in 64 bit version of excel Started by Ian via web	resolved	1	02 Apr, 2012 12:09 AM by William
System down Started by jorge via web	resolved	2	30 Mar, 2012 01:32 PM by jorge
Two translation mistakes (spanish) Started by Jorge via web	resolved	3	26 Mar, 2012 12:48 AM by Ross
OptimalSort: is there a way to skip the first screen? Started by Pawel Klecha via web	resolved	1	07 Mar, 2012 10:58 PM by William
Demo Started by Ian via web	open	1	05 Mar, 2012 08:54 PM by Ross
Site is having serious issues Started by Zeshan Randhawa via web	resolved	6	31 Jan, 2012 09:30 PM by Ross
Can't sort Chalkmark results Started by Lisa Fast via web	resolved	1	19 Jan, 2012 11:23 PM by William
Best Practices for creating standardized categories in card sorts results Started by Chaeny Emanavin via web	open	6	09 Jan, 2012 12:14 AM by William
30 Days product use question Started by Casey Malcolm via web	resolved	1	16 Nov, 2011 08:42 PM by Ross
OptimalSOrt Started by Ekibby via web	resolved	1	10 Nov, 2011 11:20 PM by Ross
Session errors(?) with multiple tabs Started by ToddG via web	resolved	1	06 Nov, 2011 09:00 PM by William
P&O cruise survey Started by Doris via web	resolved	2	03 Nov, 2011 10:18 AM by William
Forgot Password Started by aline via web	resolved	2	27 Sep, 2011 12:19 AM by Ross
Can You Limit the Number of Cards in a Category? Started by Arletta via web	resolved	1	20 Sep, 2011 10:11 PM by Ross
Your survey Started by P Burger via web	resolved	1	18 Sep, 2011 10:59 PM by Ross
Optimal Sort Workshop down Started by mike via web	resolved	5	12 Aug, 2011 12:01 AM by Ross
User Profiles & Reporting Started by Anthony Arrington via web	resolved	0	27 Jun, 2011 12:27 PM by Anthony Arrington
Cant sign up Started by Erik Hallgren via web	resolved	2	09 Jun, 2011 06:31 AM by Erik Hallgren
Sign up for free trial Started by Harvey via web	resolved	1	06 Jun, 2011 10:51 PM by Ross
There are no cards defined for this survey error Started by Scott Oliver via web	resolved	13	06 Jun, 2011 10:11 PM by Ross
Image upload problem in Chalkmark? Started by Derek Sheppard via web	resolved	1	23 May, 2011 09:48 PM by Ross
My Treeview isn't updating Started by Suzannah via web	resolved	3	22 May, 2011 09:50 PM by William
Log in Started by Laura Poore via web	resolved	2	20 May, 2011 01:18 AM by Ross

« Previous 1 2 Next »

Problems Discussions

Start a discussion in "Problems"

Private discussion

This is a private discussion, don't let the public see it

Your Name

Email

Body

Subject

Formatting help or Preview

Attached Files

Attach File: You can attach files up to 10MB

Verify Human: If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Recent Discussions

	17 May, 2012 12:44 AM	Treejack Problem - Can't Edit Tasks
	10 May, 2012 09:52 PM	Feat request: multiple 'collectors'
	10 May, 2012 07:15 PM	Exporting Treejack tasks list

Recent Articles

	Integrating with a participant panel
	Moderated card sorting with Optimal Sort
	How are Treejack scores calculated?
	Video: Introduction to the OptimalSort Analysis Spreadsheet
	Video: Creating your first OptimalSort card sorting survey