Posts in ‘information architecture’

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A Matter of Life and Death: Finding content on Manchester United’s website

“Some people believe football is a matter of life and death. I am very disappointed with that attitude. I can assure you it is much, much more important than that.” Bill Shankly I work for a company stacked to the rafters with Manchester United fans, so starting a blog with a quote from a Liverpool legend already puts me on…

Can remote tree testing predict moderated results? A fascinating study by a UX expert

When choosing online research tools, it helps to have confidence that the data produced by the tool will do a reasonable job of predicting what will be found using moderated usability testing — the gold standard of usability research. Recently, we were able to focus on whether remote tree testing could predict the results of moderated studies — and it turns out it can.

Moderated Card Sorts VS Online Card Sorts — why you need both

Have you ever suggested doing an online card sort and been told no ‘because the conversation in the room is the most valuable part of a card sort’? I have. Repeatedly. I decided it was time someone actually tested that theory. So when the opportunity came up at work, I jumped on the chance to run this experiment. My research task…

Our knowledge base sprint has begun — watch this space

You may have noticed that a lot has changed recently in the Optimal Workshop suite. New features, bug fixes, usability improvements and lipstick galore. To complement this exciting progress, we’re making a big effort this week to update and expand the content in our Knowledge Base. This is part of our broader content strategy that’s focused on making things easy for anyone…

The UX language debate — why it’s not a bad thing

Do you call yourself a UX Designer — or does the term make you recoil? The debate about what to call ourselves is fraught and ongoing. But this doesn’t mean it’s a bad thing.

Participant recruitment made easy and fast

Today we have an exciting new feature to announce. It’s probably the most requested feature of all time for us. And it’s finally here. You can now recruit survey participants through Optimal Workshop Cue applause and celebratory bells! No more haggling to get a banner on your homepage or a spot in a newsletter. No more gnashing of teeth as…

Meow! Check out these CATegories from our CatSort survey

We may not have discovered the secret to eternal youth, or a solution to climate change, or…well, anything of any value at all to anyone. But at least we’ve gained some insight into how people intuitively group cats. And that’s what you’re here to find out, right? We recently ran an OptimalSort cat pictures survey. For a card sort, any number of…

How to Spot and Destroy Evil Attractors in Your Tree (Part 1)

Dave O’Brien from Optimal Experience talks us through how to identify evil attractors in ours tree tests — and how we can fix them.

Auditing the IRS With Treejack

Every year, the date April 15th strikes dread into the hearts of red-blooded Americans everywhere. Yes, folks, it’s the only other certain thing in life, besides death; it’s Tax Day. To shine a bit of light on an otherwise depressing topic, I thought it would be interesting to see how the public-facing website of the U.S. Internal Revenue Service would…

Comparing Open and Hybrid Card Sorts with Tripadvisor.com

Millions of young people across the US and Canada are gearing up for the fun-filled week called Spring Break. Traditionally coeds flock to sun-drenched beach and tropical destinations, like Daytona Beach or Panama City, but others might be looking for slightly less overpopulated and more exotic locales, such as Egypt or Bali. Major travel sites like Expedia or Travelocity are…